Protect America

I live in TX and got a three-year contract with America to protect a security system at home. The system fails on half the time I use it, and now after a year I want to get out of the contract. How do I terminate the contracta

If you have evidence that the malfunction of the system, ie ... phone calls to report every stop, certified letters, anything that shows that you have made contact to correct the situationa If you do, I would call them and send a letter asking to leave the contract and I would like to outline the specific dates that have been reported and threaten me if I could not get out of the contract that I would call a news channel that do the investigation and examination. I would also contact the Better Business Bureau and see if they have received similar complaints, if they had, I would inform them of my findings in the letter. If they are a local company, I would write a letter to the editor of their practices. I would tell them that I would do this if they did not let you out of the contract. If you have no evidence of malfunction, then you do not and I would like to start tracking from now. Document each call to the date, time, person you spoke to, the answer you received, how long the system was down, everything. Talk to the manager! If you aggravate them enough, they'll let you out of the contract. Make sure it is not an operator error, lol!

I called to get information for my home. Eric came through from the sale. He was very rude and condescending. I couldnot imagine such a large company like ProtectAmerica have horrible customer service representative and help with bad manners on the phone working. Bad customer service. Flag

There should be a clause in your contract beakage contract. Just find it. If you can not call them and tell them you want to go out and ask how to go about it.